Returns & Exchanges Policy
At Ireland's No.1 Pet Shop, we want your furry friend to look their best, so we offer a hassle-free 30-day return policy on all unworn pet apparel and accessories. Ensure items are returned in their original packaging with tags attached to qualify for a full refund or exchange.
Initiate Your Return
Log into your account portal or contact our support team with your order number to request a return authorization label.
Pack the Items
Securely place the unused pet fashion items back in their original packaging, ensuring all tags and hygiene seals are intact.
Ship It Back
Attach the provided prepaid shipping label to your package and drop it off at any local An Post office or designated collection point.
Receive Your Refund
Once our team inspects the return for quality assurance, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing